Publikasjoner

Publiserte artikler: 

  • Hofmann, S., Madsen, C. Ø., Lindgren, I., & Verne, G. (2021). A citizen-centered analysis of what public services are suitable for digital communication channels. In Proceedings of Ongoing Research, Practitioners, Posters, Workshops, and Projects at EGOV-CeDEM-ePart 2021 Springer. https://ceur-ws.org/Vol-3049/Paper8.pdf
  • Lindgren, I., & Madsen, C. Ø. (2022). Understanding Citizen Actions in Public Encounters: Towards a Multi-Channel Process Model. In dg.o 2022: The 23rd Annual International Conference On Digital Government Research (pp. 364 -371).  https://doi.org/10.1145/3543434.3543456
  • Lindgren, I., Madsen, C. Ø., Höglund Rydén, H., & Heggertveit, I. (2022). Exploring Citizens’ Channel Behavior in Benefit Application: Empirical Examples from Norwegian Welfare Services. In ICEGOV ’22: Proceedings of the 15th International Conference on Theory and Practice of Electronic Governance (pp. 416-423). Association for Computing Machinery. https://doi.org/10.1145/3560107.3560312
  • Heggertveit, I., Lindgren, I., Madsen, C. Ø., & Hofmann, S. (2022). Administrative Burden in Digital Self-Service: An Empirical Study About Citizens in Need of Financial Assistance. In R. Krimmer (Ed.), Electronic Participation: Lecture Notes in Computer Science (Vol. 13392, pp. 173-187). Springer. https://doi.org/10.1007/978-3-031-23213-8_11
  • Rydén, H.H., Hofmann, S., Verne, G. (2023). The Self-serving Citizen as a Co-producer in the Digital Public Service Delivery. In: Lindgren, I., et al. Electronic Government. EGOV 2023. Lecture Notes in Computer Science, vol 14130. Springer. https://doi.org/10.1007/978-3-031-41138-0_4
  • Rydén, H. H., & De Andrade, L. (2023). The hidden costs of digital self-service: administrative burden, vulnerability and the role of interpersonal aid in Norwegian and Brazilian welfare services. ICEGOV ’23: Proceedings of the 16th International Conference on Theory and Practice of Electronic Governance, 473–478. https://doi.org/10.1145/3614321.3614403
  • Hofmann, S., Sæbø, Ø., & Rydén, H. H. (2024). Implications of digitalised welfare services from a vulnerable citizens’ perspective. Nordic Welfare Journal. https://doi.org/10.18261/nwr.9.2.2
  • Lindgren, I., Madsen, C. Ø., Rydén, H. H., Heggertveit, I., Hofmann, S., & Sæbø, Ø. (2024, August). What Public Services are Suitable for Digitalization? A Classification of Public Service Characteristics. In International Conference on Electronic Government (pp. 201-217). Cham: Springer Nature Switzerland. https://doi.org/10.1007/978-3-031-70274-7_13
  • Heggertveit, I. (2024, August). Navigating Privacy Regulations: Administrative Burden of Digital Self-Services for Vulnerable Citizens. In International Conference on Electronic Participation (pp. 16-30). Cham: Springer Nature Switzerland. https://doi.org/10.1007/978-3-031-70804-6_2
  • Rydén, H. H., Hofmann, S., de Andrade, L. H. A., & Heggertveit, I. (2024, August). Mitigating Administrative Burdens: Understanding the Role of Intermediaries in Co-producing Digital Self-services. In International Conference on Electronic Participation (pp. 31-46). Cham: Springer Nature Switzerland. https://doi.org/10.1007/978-3-031-70804-6_3
  • Heggertveit, Ida and Rydén, Hanne Høglund Sara-Maria, «Narratives of Reality: Administrative Burdens and Workarounds in Digital Self-Services» (2024). AMCIS 2024 Proceedings. 13.
    https://aisel.aisnet.org/amcis2024/soc_inclusion/social_inclusion/13